Terms of Service

Section 1: Definitions and Acceptance of Terms

1.1 Definitions

The following definitions are used in these Terms:

• "WOW Skins", "Company", "we", "us" refers to Cyber Wagon Limited, registered address: Unit 3 Railway Station, Station Street, Portsmouth, PO1 1EH, UK. WOW Skins has no affiliation, endorsement, or sponsorship relationship with Valve Corporation or the Steam platform.
• "You", "User" refers to the individual using the Website
• "Website" refers to the website: www.wowskins.market
• "Services" refers to the services provided by the Company through the Website
• "Game Items" refers to virtual items or skins in Counter-Strike 2 (CS2)
• "Payment Processor" refers to third-party payment service providers we use

1.2 Acceptance of Terms

These Terms of Service (hereinafter "Terms") constitute a legally binding agreement between you and WOW Skins.

By using the Website, you confirm that you have fully read, understood, and irrevocably accept these Terms. If you do not agree with all or any part of these Terms, you must not use the Website and any related Services.

Section 2: General Provisions

2.1 Binding Nature of Terms

These Terms are binding upon you and become effective when you use the Website.

2.2 Modification of Terms

We reserve the right to change, modify, add, or remove these Terms at any time without separate notice. Modifications will take effect immediately upon publication on this page (as indicated by the "Last Updated" date at the top of the page). Your continued use of the Website after modifications indicates acceptance of such modifications. If you do not agree with the modified Terms, you must immediately stop using our Services.

2.3 Service Modification or Suspension

We reserve the right to modify, temporarily or permanently suspend or terminate the Website at our sole discretion, and may disable access to the Website for any reason.

2.4 Eligibility Requirements

By using the Website, you represent, warrant, and guarantee that:

• You have reached the legal age of majority in your jurisdiction of residence (at least 18 years old)
• You are fully capable and legally qualified to use the Website
• You will not violate any other agreements you are party to

2.5 Geographic Restrictions

We reserve the right to prohibit residents of the following regions from accessing the Website and/or Services without providing any compensation or explanation:

• Mainland China
• Iran
• Democratic People's Republic of Korea
• Syria
• Cuba
• Residents of countries or regions sanctioned or embargoed by the United States, European Union, United Nations, or other sovereign nations

2.6 Third-Party Links

Website pages may contain links to third-party websites. We are not responsible for the content, products, or practices of any third-party websites or services. Third-party services may have their own policies (including privacy policies). We assume no responsibility or obligation for these policies.

Section 3: User Account and Registration

3.1 Account Creation

To properly use the Website, you need to authorize login through your Steam account. You warrant that all information you provide to Steam and WOW Skins is valid, current, complete, and accurate.

3.2 Steam Authorization Login

To use WOW Skins Services:

• You must have a valid Steam account provided by Valve Corporation
• You need to authorize WOW Skins to access your Steam account basic information
• Your Steam account is owned and controlled by Valve Corporation
• WOW Skins has no affiliation, endorsement, or sponsorship relationship with Valve Corporation or the Steam platform

You agree that Steam's terms of service and policies apply to you. Any warranties, rights, obligations, or other contractual relationships related to your Steam account should be consistent with but supplementary to these Terms.

3.3 Account Security Responsibility

You expressly agree to assume full responsibility for:

• Maintaining the security of your Steam account
• All operations performed through your Steam account when accessing WOW Skins
• Preventing unauthorized access to your Steam account

If you discover any unauthorized use of your account, you should immediately notify us and simultaneously notify Steam/Valve. You are responsible for any losses resulting from failure to protect your Steam account.

3.4 Multiple Account Prohibition

The following actions are not permitted:

• Creating accounts on behalf of third parties
• Creating multiple accounts for the same user ("Multiple Accounts")
• Linking existing user accounts to other user accounts
• Multiple persons using one account ("Account Sharing")

3.5 Account Suspension and Termination

We may suspend or terminate your account access without prior notice and without liability to you or any other party in the following circumstances:

• You violate these Terms or any other WOW Skins policies
• We reasonably consider such measures necessary and/or appropriate in specific circumstances
• You have not accessed WOW Skins through your Steam account for 12 consecutive months (account may be suspended)
• You have not accessed WOW Skins through your Steam account for 18 consecutive months and have not requested restoration (account may be permanently terminated)

3.6 Electronic Communications

By using our Services, you agree to receive electronic communications from us (e.g., via email). These communications may include notifications about your account (e.g., transaction confirmations, balance changes, and other important information). We will contact you using the email address you provided when authorizing Steam.

3.7 Fair Use Policy

When we reasonably believe your use of the Services is unfair, including but not limited to exceeding average usage, causing severe network congestion, disruption, or fraudulent behavior, we may suspend or restrict your use of the Services at our sole discretion without prior notice and without liability to you.

3.8 Prohibited Content and Conduct

No user may engage in any shocking, insulting, or offensive conduct toward the community, public morals, or decency, or engage in any other conduct that may damage the reputation of the Website owner, or engage in any conduct that may be reasonably deemed by the Website owner as hate speech or otherwise infringing on the rights of others.

Section 4: Account Balance Rules

4.1 Account Balance

Your WOW Skins account will display an account balance to record your fund status.

4.2 Deposit Rules

We impose minimum deposit amount restrictions, the specific amount will be displayed on the deposit page.

Important Restriction: All funds deposited to your account through Payment Processors are non-withdrawable and can only be used to purchase Game Items on the WOW Skins platform.

Deposits must be made through our third-party Payment Processors. Specific payment methods and available options will be displayed on the payment page.

4.3 Withdrawal Rules

We impose minimum withdrawal amount restrictions, the specific amount will be displayed on the withdrawal page.

Withdrawable Funds: You can only withdraw proceeds from selling Game Items. Deposited funds are non-withdrawable.

Processing Time:

• Standard processing time: 3-7 business days
• Large withdrawals (exceeding $1,000): may require 10 business days or longer

Withdrawals may require completion of identity verification (KYC) procedures.

4.4 Balance Freezing

Transaction Freeze: When you initiate a purchase, the purchase amount will be frozen until the transaction is completed, fails, or is canceled.

7-Day Protection Period Freeze: Due to Steam's 7-day trade hold policy for CS2 items, when a transaction is completed, the seller's sales proceeds will be automatically frozen for 7 days. During these 7 days, the funds cannot be withdrawn or used for purchases. Only after the 7-day protection period ends and the transaction has not been reversed will the funds be unfrozen and available for use.

We may also freeze your balance in the following circumstances:

• Security review or identity verification in progress
• Suspicious activity detected
• Unresolved disputes exist
• Compliance with legal requirements

4.5 Balance Forfeiture

Your account balance may be forfeited in the following circumstances:

• Your account is terminated for violation
• You engage in fraud, money laundering, or other illegal activities
• You seriously or repeatedly violate these Terms

4.6 Nature of Balance

Account balance is not a bank deposit and does not accrue interest. Account balance has no cash value outside the platform and is not transferable to other users.

Section 5: Payment Processing and Fees

5.1 Payment Processors

We use third-party Payment Processors to process payment transactions. Payment Processors are responsible for facilitating your payment transactions.

When you use Payment Processors for transactions:

• You must comply with the Payment Processor's terms of service
• The Payment Processor's privacy policy applies to all payments
• The Payment Processor's refund policy applies to all payments (unless specifically notified otherwise)

5.2 Transaction Fees

Each transaction conducted on the Website has a service fee, with a maximum fee of 10% of the total transaction amount. Applicable fees will be clearly disclosed before the transaction.

• Sellers pay the service fee
• Buyers do not pay transaction fees to us
• Certain payment methods may incur additional fees
• All fees and transaction commissions are non-refundable

5.3 Payment Limits and Verification

We may set daily, monthly, or annual limits on transactions. These limits are based on your account verification status and risk assessment.

We reserve the right to verify and approve any operations and/or transactions you perform when using the Services to ensure compliance with these Terms. Such verification may require you to provide additional personal information to verify your identity.

5.4 Tax Responsibilities

You are responsible for paying any fees, taxes, or other costs related to transactions you conduct, including fees charged by Payment Processors or taxes levied by local customs or other regulatory authorities.

Users selling Game Items are responsible for paying any applicable value-added tax or similar taxes in accordance with applicable law.

Section 6: User Transaction Process

6.1 Marketplace Nature

WOW Skins is a C2C (consumer-to-consumer) marketplace platform connecting players who wish to buy and sell CS2 Game Items. We strictly operate as an intermediary platform and do not participate in the ownership or sale of items.

Important: WOW Skins is not a party to the purchase and sale contract. The purchase and sale contract exists directly between users. We do not own, hold, or trade any Game Items.

6.2 Our Services

• Provide marketplace infrastructure and matching services
• Process payments and withdrawals (through third-party Payment Processors)
• Manage account balance records
• Verify transaction completion status
• Implement 7-day fund protection mechanism
• Provide customer support services

6.3 Seller Listing

As a seller, you can:

• Select CS2 Game Items from your Steam inventory to list
• Set your own sale price
• Items always remain in your Steam inventory; the platform does not hold any items

You must be the genuine owner of the item, and the item must be in your Steam inventory with "tradable" status.

6.4 Buyer Purchase

As a buyer:

• You must first deposit funds to your account through a Payment Processor
• Deposited funds are non-withdrawable and can only be used for purchases
• When initiating a purchase, the purchase amount is deducted from your account balance and frozen
• The Steam system will send a trade offer to the seller

6.5 Transaction Confirmation

Sellers must personally confirm the transaction on Steam. WOW Skins cannot and will not accept any trade offers on behalf of sellers.

If the seller rejects the transaction or fails to confirm within the time limit, the frozen funds will be returned to the buyer's account.

6.6 Transaction Completion

When the seller accepts the transaction on Steam:

• The item is directly transferred to the buyer's Steam inventory through Steam's official trading system
• After we verify the transaction is complete, the transaction amount is transferred from the buyer's account to the seller's account
• The amount received by the seller will be automatically frozen for 7 days (Steam protection period)

6.7 7-Day Protection Period Mechanism

Steam's Policy: Steam implements a 7-day trade hold for CS2 items. Within 7 days after transaction completion, either party can reverse the transaction on Steam. Once reversed, the item automatically returns to the seller's Steam inventory.

Our Protection Measures: To protect both parties, the seller's sales proceeds will be frozen for 7 days. If the transaction is reversed on Steam, the frozen funds will be returned to the buyer's account. Only after the 7-day protection period ends and the transaction has not been reversed will the funds be unfrozen for the seller's use.

6.8 User Responsibility

Users are personally responsible for all terms and conditions of transactions conducted on the Website. WOW Skins is not a party to any agreement or legal relationship between users and assumes no responsibility for users' failure to perform or improper performance of commitments.

Section 7: Anti-Money Laundering and Compliance

7.1 Identity Verification Requirements

WOW Skins operates a comprehensive identity verification program in compliance with international AML/CFT standards. All users must complete identity verification through Veriff, our certified third-party verification partner, before accessing withdrawal services.

Verification Partner:

We have partnered with Veriff, a globally recognized identity verification provider certified under ISO 27001 and SOC 2 Type II standards, ensuring the secure processing and storage of your identity documents.

Data Handling:

Your sensitive identity documents (government-issued IDs, passports) are processed and securely stored by Veriff. WOW Skins does not directly store copies of these documents. We only receive verification results and essential compliance information required for regulatory purposes.

7.2 When Verification is Required

Identity verification is mandatory under the following circumstances:

• Before your first withdrawal - No exceptions. Withdrawals are system-disabled until verification is complete.
• When flagged by our risk assessment system - Based on transaction patterns, amounts, or behavioral indicators.
• For high-value transactions - Deposits or withdrawals exceeding platform-defined thresholds.
• Regulatory compliance - As required by applicable laws or when responding to official requests.
• Account anomalies - Unusual login patterns, device changes, or location inconsistencies.

7.3 Verification Documents

To complete verification, you will be required to submit the following through Veriff's secure platform:

Required Documents:

• Government-issued photo ID - Valid passport, national ID card only. Other forms of identification are not accepted.
• Proof of address - Utility bill, bank statement, or government correspondence dated within the last 3 months.
• Live selfie verification - Veriff's AI-powered liveness detection ensures you are a real person, not a photo or video recording.

Additional Requirements (if applicable):

• Enhanced documentation for high-risk jurisdictions or large transaction volumes.
• Source of funds documentation for withdrawals exceeding $5,000 cumulative monthly total.
• Video verification for accounts exhibiting unusual activity patterns.

Processing Timeline:

• Standard verification: Completed within 6-24 hours.
• Complex cases requiring manual review: Up to 48 hours.

Your account functionality will remain limited until verification is successfully completed.

7.4 Geographic Risk-Based Controls

WOW Skins implements risk-based controls that vary by jurisdiction based on FATF guidelines, international sanctions lists, and our internal fraud analytics. Depending on your country of residence, you may be subject to:

• Enhanced verification requirements
• Additional documentation requests
• Modified transaction limits
• Extended review periods for withdrawals
• Restricted or prohibited access to services

We reserve the right to apply differentiated controls based on geographic risk assessment without prior notice.

7.5 Transaction Monitoring and Risk Assessment

We employ automated risk scoring systems that continuously evaluate user behavior across multiple dimensions:

Monitoring Parameters:

• Payment method consistency with verified identity
• IP address and device fingerprint analysis
• Transaction velocity and volume patterns
• Withdrawal-to-deposit timing ratios
• Geographic anomalies (VPN detection, location mismatches)
• Behavioral deviations from established user patterns

Risk Triggers:

• Rapid deposit-then-withdrawal cycles (potential layering)
• Transactions immediately following password or payment method changes
• Multiple accounts sharing payment details or device fingerprints
• Structuring behavior (frequent transactions just below reporting thresholds)

All medium and high-risk transactions are automatically routed to our compliance team for manual review before processing.

7.6 Sanctions Screening

We maintain real-time integration with the following sanctions databases:

• OFAC Specially Designated Nationals (SDN) List
• UN Security Council Consolidated Sanctions List
• EU Consolidated Sanctions List
• UK HM Treasury Sanctions List

Screening is performed at:

• Account registration
• KYC verification submission
• Every withdrawal request
• Monthly batch screening of all active accounts

Any match triggers immediate account suspension and regulatory reporting.

7.7 Prohibited Activities

The following activities will result in immediate account termination and reporting to relevant authorities:

Strictly Forbidden:

• Money laundering or attempting to obscure the origin of funds
• Processing transactions on behalf of sanctioned individuals or entities
• Terrorist financing or support for designated organizations
• Using the platform to facilitate illegal trade (narcotics, weapons, stolen goods, etc.)
• Deliberately structuring transactions to evade AML controls
• Creating multiple accounts to circumvent limits or verification requirements
• Using stolen payment methods or fraudulent identity documents

7.8 Suspicious Activity Indicators

We actively monitor for the following red flags and will investigate accounts exhibiting these behaviors:

High-Priority Indicators:

• Appearing on any sanctions list or adverse media reports
• Refusing to provide verification documents or submitting falsified documents
• Payment methods that do not match KYC identity (name, country, etc.)
• Listing items at prices grossly inconsistent with market value (e.g., 100%+ markup to facilitate value transfer)
• Rapid account-to-account fund movements with no legitimate trading activity
• Unusually high transaction volumes immediately after account creation
• Accessing the platform through multiple VPNs or anonymization services
• Repeated failed verification attempts or multiple accounts from the same identity

7.9 Enforcement Actions

Upon detection of suspicious activity or non-compliance, WOW Skins will take immediate action:

Immediate Measures:

• Account suspension - Temporary freeze on all account functions pending investigation.
• Balance freeze - Withdrawal capabilities disabled; funds held until resolution.
• Transaction blocking - Prevention of new deposits, trades, or listings.
• Item delisting - Removal of all active marketplace listings.

Permanent Measures:

• Account termination - Permanent closure with no possibility of reinstatement.
• Regulatory reporting - Submission of Suspicious Activity Reports (SARs) to FCA, FinCEN, or other relevant authorities.
• Law enforcement cooperation - Full disclosure of account data to investigating agencies upon lawful request.
• Cross-platform reporting - Sharing of fraud indicators with industry databases to protect the broader ecosystem.

Important: Under AML regulations, we are legally prohibited from informing you if your account is the subject of a SAR filing or ongoing investigation. Cooperation with these processes is mandatory and non-negotiable.

7.10 Record Retention

In accordance with AML/CFT regulations:

• KYC records and identity verification data: Retained for 7 years from account closure.
• Transaction records: Retained for 7 years from transaction date.
• Communication records (support tickets, emails): Retained for 5 years.
• Risk assessment and investigation records: Retained for 7 years.

These records are securely stored and may be disclosed to regulatory authorities or law enforcement upon lawful request.

7.11 Your Cooperation is Required

By using WOW Skins, you acknowledge and agree to:

• Provide truthful and accurate information during verification
• Promptly respond to requests for additional documentation
• Update your information if your circumstances change (address, name, payment methods)
• Accept that failure to cooperate may result in immediate account suspension and loss of access to funds

Section 8: Acceptable Use Policy

8.1 Permitted Use

You may only use our Services for:

• Trading CS2 Game Items as intended
• Accessing your account and transaction history
• Using our Services in accordance with these Terms

8.2 Prohibited Activities

You must not:

• Violate any applicable laws or regulations
• Engage in fraud or misrepresent identity
• Manipulate item prices or engage in market manipulation
• Use automated tools or bots (unless authorized)
• Interfere with other users' use of the Services
• Attempt to circumvent security measures
• Create multiple accounts
• Engage in money laundering or other financial crimes
• List items you do not own or control
• Manipulate prices to transfer balances between accounts
• Complete transactions outside the platform to avoid fees
• Refuse to complete agreed transactions

Section 9: Account Termination and Suspension

9.1 Right to Terminate

We may terminate or suspend your account access at any time without prior notice and without liability to you or any other party in the following circumstances:

• You violate these Terms or any other WOW Skins policies
• We believe you have engaged in fraud, negligence, or other improper conduct
• We reasonably consider termination or suspension necessary and/or appropriate in specific circumstances

9.2 Inactive Accounts

• If you have not accessed WOW Skins through your Steam account for 12 consecutive months, we may suspend your account access
• Within 6 months after suspension, you can request account restoration by logging in again with Steam authorization and contacting us
• If you have not accessed for 18 consecutive months and have not requested restoration, we may permanently terminate your account, which cannot be recovered

9.3 Consequences of Termination

After account termination:

• Your right to use the Services immediately terminates
• Incomplete transactions may be completed or canceled
• For termination due to violation, account balance may be forfeited
• We have no obligation to return or transfer any balance or items

9.4 User Termination Right

You may terminate this Agreement at any time by ceasing to use our Services.

Section 10: Indemnification

10.1 User Indemnification Obligation

To the maximum extent permitted by applicable law, you shall indemnify, defend, and hold harmless the Website owner and/or its subsidiaries, affiliates, directors, officers, employees, agents, successors, and permitted assigns from all claims, damages, losses, suits, actions, demands, proceedings, costs, and/or liabilities (including but not limited to reasonable attorneys' fees) brought against the Website owner by any third party arising from:

• Your breach of any warranty, representation, or obligation in these Terms
• Your violation of these Terms
• Your violation of applicable law
• Your infringement of third-party rights

10.2 Force Majeure

You may not bring any claim of any nature against the Website owner for our failure to perform any obligation under these Terms due to causes beyond our reasonable control (including but not limited to any strikes, lockouts, labor or material shortages, transportation delays, hacker attacks, economic instability, government actions, regulatory measures, riots, political or civil unrest, natural factors, state or government actions including imposed regulatory actions, or any other causes beyond our absolute and direct control).

Section 11: Limitation of Liability

11.1 Disclaimer

Our Services are provided "as is" without warranties of any kind. We disclaim all express or implied warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

11.2 Limitation of Liability

To the maximum extent permitted by applicable law, you expressly agree that the Website owner and its affiliates shall not be liable to you for any damages or losses, including business, revenue, or profit losses, or data, equipment, or software losses or damages (direct, indirect, punitive, actual, consequential, incidental, special, exemplary, or otherwise), regardless of the theory upon which the claim is based, arising from:

• Use, inability to use, or availability or unavailability of the Website
• Any illegal or unauthorized use of the Website
• Products not suitable for your special or specific purpose
• Any failure of the Website or Services
• The Website being infected with any malicious code or viruses

If applicable law or the law of your country of residence does not allow all or any part of the above limitation of liability or warranty exclusions to apply to you, then these limitations, exclusions, and disclaimers will apply to you only to the maximum extent permitted by applicable law.

11.3 Maximum Liability

In any event, our total liability shall not exceed $100 or the amount you paid to us in the 6 months prior to the claim (whichever is greater).

11.4 User Responsibility

You understand and agree that it is your obligation to ensure compliance with any legislation related to your country of residence.

11.5 Platform Disclaimer

We are not responsible for:

• Availability of user-posted content
• Availability or functionality of Steam services
• Actions of third-party Payment Processors
• Quality, authenticity, or value of Game Items
• Transaction disputes between users

Section 12: Intellectual Property

12.1 WOW Skins Intellectual Property

The WOW Skins logo and any WOW Skins product or service names, logos, or slogans are trademarks of ours or our affiliates and may not be copied, imitated, or used, in whole or in part, without our prior written permission.

The look and feel of the Website, including all page headers, custom graphics, button icons, and scripts, constitute our service marks, trademarks, or trade dress and may not be copied, imitated, or used, in whole or in part, without our prior written permission.

12.2 Steam and Valve Corporation

Important Statement: Counter-Strike 2, all CS2 Game Items, and all related intellectual property, trademarks, copyrights, and content are exclusively owned by Valve Corporation. WOW Skins has no affiliation, endorsement, or sponsorship relationship with Valve Corporation or the Steam platform. We are an independent third-party marketplace platform facilitating user-to-user CS2 item trading. All CS2 items traded on our platform remain subject to Valve Corporation's terms of service and policies.

12.3 Copyright Infringement Notice

We respect the intellectual property of others and require our users to do the same. If you believe your work has been copied in a way that constitutes copyright infringement, please contact us at support@wowskins.market and provide the following information:

• A description of the copyrighted work you claim has been infringed
• A description of where the allegedly infringing material is located
• Your contact information
• A statement that you have a good faith belief that the use is not authorized
• A statement that the information in your notice is accurate

Section 13: Dispute Resolution

13.1 Governing Law

All matters relating to this Agreement, including its construction, validity, performance, and interpretation, shall be governed by and construed in accordance with the laws of England and Wales.

If the user resides within the European Union and specific consumer protection provisions of their home country are more favorable, those consumer protection provisions shall apply.

13.2 Dispute Negotiation

To resolve any dispute, controversy, or claim arising out of or relating to these Terms between the parties, the parties agree to first engage in good faith negotiations for at least sixty (60) days after receipt of written notice of such dispute or claim.

13.3 Arbitration

If negotiations fail to reasonably resolve the dispute, controversy, or claim of all parties within the above period, the parties hereby:

• Irrevocably and unconditionally agree to submit the relevant claims to the jurisdiction of the courts of England and Wales or to arbitration by the London Court of International Arbitration (LCIA)
• Agree not to bring any suit, action, or other proceeding based on these Terms in any court other than the courts of England and Wales

13.4 Class Action Waiver

You and WOW SKINS agree that each party may bring claims against the other only in an individual capacity and not as a plaintiff or class member in any purported class, collective, representative, multiple plaintiff, or similar proceeding ("Class Action"). Unless you and WOW SKINS otherwise agree, the arbitrator may not consolidate or join more than one person's or party's claims and may not otherwise preside over any form of a consolidated, representative, or class proceeding. Also, the arbitrator may award relief (including monetary, injunctive, and declaratory relief) only in favor of the individual party seeking relief and only to the extent necessary to provide relief necessitated by that party's individual claim(s).

13.5 Arbitration Exceptions

Notwithstanding the arbitration requirement, we have the right to:

• Bring an individual action against you in small claims court
• Seek enforcement action through applicable government agencies
• Seek injunctive or urgent relief related to your violation of this Agreement
• Bring suit to resolve intellectual property claims

13.6 Language

The language of the proceedings shall be English.

Section 14: Miscellaneous

14.1 Entire Agreement

This Agreement, together with our Privacy Policy and Refund Policy, constitutes the entire agreement between the parties. This Agreement governs the relationship between us and you and does not create any third-party beneficiary rights.

14.2 Severability

If any provision of this Agreement is found to be invalid or unenforceable, the remainder of this Agreement shall remain in effect, and the invalid or unenforceable provision shall not be considered part of this Agreement.

14.3 Assignment

We may assign this Agreement to any third party. You may not assign your rights without our written consent, and any assignment without prior written consent shall be void.

14.4 No Waiver

Our failure to enforce any provision of this Agreement does not constitute a waiver of our right to enforce such provision.

14.5 Notices and Communications

Any communications regarding the performance and/or breach of this Agreement should be made through the Website owner's contact form on the Website or via email.

Your official email should be the email address you provided to Steam when authorizing Steam login. The sole language of communication shall be English.

We may send you notices by:

• Posting notices on the Website; or
• Sending email to the email address associated with your Steam account

Notices provided by posting on the Website will be effective upon posting, and notices provided by email will be effective upon sending the email. It is your responsibility to keep your Steam account email address current.

14.6 Cooperation Obligations

You shall cooperate and assist the Website owner in any investigation, inspection, or inquiry by any government entity. You shall promptly provide the Website owner with any documents, certifications, records, or other information it may request related to such investigation, inspection, or inquiry.

14.7 Service Modifications

We may at our sole discretion interrupt or modify any aspect of the Services, restrict access, install updates, and limit use without prior notice. Our Services are our copyrighted property and may not be copied or used in any manner that violates this Agreement.

14.8 Third-Party Services

We may provide links on the Website to third-party websites that we do not own or operate. We assume no responsibility for the content, products, or practices of third parties operating these websites.

14.9 Privacy Policy

We collect and use personal information as described in our Privacy Policy, which is available at www.wowskins.market/legal/privacy-policy. The Privacy Policy constitutes part of these Terms of Service.

14.10 Refund Policy

All payments and refunds are governed by our Refund Policy located at www.wowskins.market/legal/refund-policy.

General Provisions:

• No refunds are provided when accounts are terminated for violation of these Terms
• Game Item transactions are generally non-refundable
• All fees and transaction commissions are non-refundable
• Account balances may be forfeited in certain circumstances

14.11 European Union Consumer Rights (If Applicable)

If you are a resident of the European Union, you may have the right to withdraw from this Agreement within 14 days without giving any reason. The withdrawal period is 14 days from the date the Agreement is concluded.

If you request that we begin performance of the Agreement before the withdrawal period expires, and we have informed you in advance that you will lose your right of withdrawal upon consenting to begin performance, your right of withdrawal will terminate.

14.12 Intellectual Property Notice

This document is the property of the Website owner and is protected by copyright law. Any reproduction and/or use by any third party, in whole or in part, is strictly prohibited without the Website owner's prior written consent.

Contact Information

Customer Support

If you have questions about these Terms or our Services, please contact us by:

Email: support@wowskins.market

Website Contact Form: Through the contact form on our website

Copyright Infringement Notice

For copyright-related notices, please send to: support@wowskins.market