WOW Skins - Frequently Asked Questions (FAQ)

About WOW Skins

What is WOW Skins?

WOW Skins is a brand-new CS2 skins marketplace. We believe users deserve fairer prices, faster transactions, and satisfaction with every transaction. That's why we offer industry-lowest fees, peer-to-peer direct transactions, and completely transparent service. Whether you're a buyer or seller, you'll get an experience that exceeds expectations at WOW Skins.

Is WOW Skins legal?

Absolutely legal. WOW Skins is operated by Cyber Wagon Limited, founded by a team of professionals with extensive experience in the CS2 skins trading industry. We understand that transparency, fairness, and reasonable pricing are pain points for players in CS2 skins trading, so we're determined to build a more transparent, fair, and reasonably priced CS2 skins marketplace.

Legal Compliance

We strictly comply with UK laws and regulations, following GDPR and data privacy protection measures. All user data is stored and processed on local servers in Frankfurt, ensuring data security.

Transparent Operations

We use a P2P (peer-to-peer) transaction model, with all transactions completed through the official Steam system. Our pricing system is completely transparent with no hidden fees. We believe only open and transparent operations can earn users' long-term trust.

Our Commitment

As a responsible platform, we commit to continuous investment in security system upgrades and establishing comprehensive user asset protection mechanisms. If any issues arise, we'll communicate transparently with users immediately. We accept user supervision and feedback, committed to building a trustworthy long-term trading platform.

Is WOW Skins safe?

Very safe. We protect your security from both technical and privacy perspectives.

Transaction Security

Every transaction goes through our professional system verification and is completed through Steam's official trading system. We deploy 24/7 security monitoring to detect and prevent risks in real-time.

Privacy Protection

We don't obtain, store, or process your Steam API Key, and don't request highly sensitive privacy information. We follow data minimization and anonymization principles, collecting only information necessary for transactions. All data is stored on local servers in Frankfurt, complying with GDPR regulations.

Rights Protection

Both buyers and sellers have comprehensive protection mechanisms and dispute resolution processes. We do our utmost to ensure your funds and transaction security.

Why should you choose WOW Skins?

We value every real customer. Our goal is to create value for users and build a fairer, more transparent CS2 skin market. We believe only by truly thinking from the user's perspective can we establish lasting trust relationships.

Fairer, More Competitive Prices — WOW Skins offers fairer, more competitive CS2 skin prices — not just cheaper than the Steam market, but more competitive than other platforms.
Massive Skin Inventory — Over 2 million CS2 skins in stock - you can always find what you're looking for.
2% Seller Fee — Seller fees are industry-lowest. Buyers pay absolutely no fees, and deposit service fees are as low as 0.1%.
1-Hour Fast Delivery — User-purchased skins are typically delivered within 1 hour. We strive to provide smoother transaction experiences for both sellers and buyers.
Withdrawal Fees as Low as 2.9% — Supports multiple withdrawal methods with fees as low as 2.9%.
24/7 Online Support — Professional, dedicated service for every user with an average 30-minute response time.

Account & Security

How do I register an account?

Registration is very simple:

Click the "Login" button in the top right corner of the website
Authorize login on the Steam page
Bind your email address
(Optional) Bind your phone number
Download and install the WOW Skins extension

Note: We don't need your Steam password, only Steam authorization. The extension is necessary for trading, and email is used for notifications.

What is a trade link? How do I get one?

A trade link is a unique link Steam generates for each user. With this link, we can send you trade offers directly without adding you as a friend. Everyone's trade link is unique.

After installing the WOW Skins extension, you don't need to manually bind your trade link — the WOW Skins browser extension will automatically obtain and bind it for you.

What is the WOW Skins browser extension? Why do I need to install it?

The WOW Skins extension is used to automatically execute operations related to skin trading, including:

Automatically syncing your Steam inventory
Automatically accepting or initiating trade offers
Displaying availability status of skins you can sell
Automatically completing the delivery process when orders are completed on the market

Without the extension, these steps would require you to manually open Steam and manually confirm each offer, making the trading experience very slow and easy to miss price fluctuations.

The extension's purpose is to automate these operations, allowing you to "complete transactions with one click."

Why does the extension need to read my Steam Cookie?

To enable skin trading functionality, our extension needs to use a Cookie named steamRefresh_steam to verify your Steam login status.

Since Steam doesn't provide an official third-party trading API, this Cookie is a necessary credential for implementing automatic trading, allowing us to complete trading operations on your behalf with your authorization.

Scope of steamRefresh_steam Cookie:This Cookie only authorizes us to access the following data and functions directly related to trading:

Retrieve your trade offers list
Send, confirm, or cancel trade offers on your behalf
Verify Steam Guard security status
Check account trading restrictions (such as cooldown periods, trade holds, etc.)

Technical Safeguards:Our system architecture is specifically designed to ensure:

Cookie is only used for the above trading-related functions
Technically unable to access other data in your Steam account
Won't read your friends list, chat history, game inventory (non-trading related parts), etc.
All access permissions are strictly limited to trading functionality

Our Commitment: The WOW Skins system is designed from a technical level to only access data necessary to complete transactions — this is not just our promise, but an inherent limitation of our system architecture.

Can I revoke Cookie authorization at any time?

Absolutely. You have complete control and can revoke authorization for the steamRefresh_steam Cookie at any time.

Revocation Method: Send an email to: support@wowskins.market

In the email, please provide:

Your WOW Skins account ID
Associated Steam profile link
Statement that you need to revoke Cookie authorization

We will within 48 hours:

Delete your steamRefresh_steam Cookie stored on our servers
Revoke all access permissions for the extension on the system side
Confirm completion to you via email

Important Note: To ensure complete revocation of authorization, we recommend you also take the following measures:

Uninstall the browser extension - Prevents Cookie from being re-collectedIf you only delete the server-side Cookie but the extension is still running and you remain logged into Steam, the extension may re-record the Cookie. Therefore, uninstalling the extension is the best way to ensure authorization is completely revoked.

What happens after revoking Cookie authorization?

After revoking authorization:

You can still browse platform products and view market prices
Your account and historical data remain unaffected
You won't be able to perform trading operations (buying/selling skins)
To restore trading functionality, you can reinstall and authorize the extension at any time

How do I protect my account security?

Please follow these steps:

Must enable:Steam Mobile Authenticator (Steam Guard)This prevents unauthorized trades
Strongly recommended:Use a complex Steam passwordEnable Steam two-factor authenticationDon't log in on public computersDon't share your trade link with othersRegularly check your inventory and transaction history

How do I change my email address?

You can click the "Change Email" icon in personal settings to change it.

Can I close my account?

Yes. According to GDPR/CCPA data protection regulations, you have the right to request account closure and data deletion. Please contact customer service at support@wowskins.market to apply for account closure.

Why is my account restricted from trading?

Common reasons: Please refer to Steam's official help documentation to understand why your account is restricted.

What is KYC (identity verification)?

KYC (Know Your Customer) is the identity verification process. According to regional regulatory requirements, KYC completion is required when using certain payment methods (such as bank transfers).

We securely process KYC verification through our partner Veriff, with all data encrypted in storage. You can complete KYC verification on the settings page.

Why is KYC needed?

KYC identity verification is a legal requirement for financial regulation, primarily to:

Legal Compliance:

Prevent money laundering and fraud
Comply with international financial regulatory standards
Adhere to anti-terrorism financing regulations

Protect Users:

Verify user identity to prevent account theft
Reduce overall platform fraud risk
Safeguard all users' fund security

Enhance Privileges:After completing KYC, you can:

Increase account trust level
Enjoy higher transaction limits

We commit to strictly protecting your identity information - all KYC data is encrypted in storage and used only for identity verification purposes.

Can I use the same identity to verify two accounts?

No. We don't allow linking the same KYC identity to two different WOW Skins accounts.

How do I complete KYC?

Verification Process:

Go to the KYC Verification page in your WOW Skins account
Click "Start Verification"
Follow the page instructions to photograph your valid ID (passport or national ID card)
Complete facial recognition to confirm the ID matches you
Submit and wait for review (usually completed within minutes)

Important Notes:

Ensure you operate in a well-lit environment with a clear camera
Uploaded documents must be unexpired with clear, unobstructed information
Keep a natural expression during facial recognition; avoid masks, sunglasses, or obstructions
KYC certification results are automatically reviewed by Veriff - we cannot manually bypass or expedite
If verification fails, please recheck document status and photo clarity before trying again

Which countries does KYC support?

Supported countries: Andorra, Austria, Australia, Belgium, Canada, Switzerland, Cyprus, Czech Republic, Germany, Denmark, Estonia, Spain, Finland, France, United Kingdom, Greece, Hong Kong SAR, Ireland, Iceland, Italy, Japan, South Korea, Liechtenstein, Lithuania, Luxembourg, Latvia, Monaco, Macao SAR, Malta, Netherlands, Norway, New Zealand, Portugal, Sweden, Singapore, Slovenia, Slovakia, San Marino, Taiwan, United States, United Arab Emirates, Bahrain, Guernsey, Croatia, Hungary, Israel, Isle of Man, Jersey, Oman, Poland, Qatar, Romania, Bosnia and Herzegovina, Bulgaria, Faroe Islands, Georgia, Indonesia, Kazakhstan, Montenegro, North Macedonia, Malaysia, Serbia, Saudi Arabia, Thailand, Turkey, Vietnam, Armenia, Azerbaijan, Belarus, Greenland, Kyrgyzstan, Kuwait, Moldova, Mongolia, Uzbekistan, Vatican City, Russia, Ukraine.

If your country isn't on the supported list, this is due to WOW Skins' service capacity limitations or anti-fraud and anti-money laundering rules temporarily not being open. If you'd like us to add your country or region to the supported list, please contact WOW Skins customer service at support@wowskins.market with your request, but please note your request may be declined.

What if KYC is rejected?

For security reasons, we typically don't provide detailed rejection reasons. To comply with privacy protection requirements, we don't view your personal documents and sensitive information. If you believe the KYC result is incorrect, you can contact customer service at support@wowskins.market.

How many KYC attempts do I have?

Normally, you have two KYC attempts. If you fail KYC twice, you won't be able to initiate KYC again.

If you have concrete evidence proving the failure was due to an error by the KYC verification service, you can contact us to appeal. If your appeal is successful, we'll give you one additional KYC opportunity.

If you still haven't passed KYC after three attempts, your account will be permanently banned — please note this is the final result.

Can I transfer balance between accounts?

No. WOW Skins explicitly prohibits transferring balance between accounts. We have automatic detection systems — attempting to bypass this rule will result in a permanent ban.

Why would my account be banned?

The following behaviors may result in account ban:

Canceling trades, whether you're a buyer or seller
Initiating chargebacks without communicating with WOW Skins customer service
Selling skins from accounts you don't own (selling skins from stolen accounts)
Deposits from multiple unrelated accounts or abnormally complex transaction chains
Using stolen cards or bank accounts
Frequent IP changes attempting to hide your real location
Using false identity information or forged documents and identities
Multiple KYC failures
Repeatedly using cards and bank accounts from countries and regions we don't support
Buying/selling WOW Skins platform account balances, intermediary payments
Using WOW Skins for money laundering and criminal activities
Multiple user complaints about your account
Sending wrong skins to buyers
Suspicious trading behavior, including but not limited to: abnormally frequent large fund movements, repeated transactions with flagged accounts
Abusing platform features, exploits, or script/bot operations
Other fraudulent behavior or violations of platform terms of use or community rules

Can I appeal if I'm banned?

Yes. If you believe you were wrongly banned, you can contact customer service at support@wowskins.market to appeal. Please note we may reject your appeal request.

What is reverse verification?

While fully protecting your privacy, WOW Skins allows you to verify within 7 days after transaction completion whether an order has been canceled by clicking "reverse verification" on the order page. Either party canceling will result in permanent account ban.

Buyer Guide

How do I buy skins?

■ Search or browse for the skin you want

■ View price, float value, stickers, and other information

■ Click "buy now"

■ Confirm and purchase (pay with account balance - ensure your wallet has sufficient balance)

■ Wait for seller to send skin

How long after purchase will I receive the skin?

Typically, WOW Skins sellers will send skins within 1 hour.

Once you purchase a skin, there are two scenarios for delivery:

The WOW Skins extension will automatically send a trade offer to the seller on your behalf to claim the skin. No action is required from you.
If the seller doesn't accept the offer within 30 minutes, you can choose to cancel the order.

If the seller fails to send within the specified time, the transaction will automatically cancel and balance will be refunded to your account.

What if the seller doesn't send the skin?

If the seller hasn't accepted the offer within 30 minutes, you can choose to cancel the order.

If the seller fails to send within the specified time, the transaction will automatically cancel and balance will be refunded to your account.

Transaction stuck pending?

Normally, transaction processing usually takes within 1 hour.

If it times out:

Refresh the page
Check Steam notifications
Contact customer service for follow-up

Can I cancel an order I've purchased?

If the seller hasn't accepted the sale within 30 minutes, you can choose to cancel the order.

What if I receive the wrong skin?

If you receive the wrong skin, please contact customer service within 7 days of receiving the skin. We'll do our best to help you recover the loss.

What if stickers are scraped?

We use intelligent transaction verification mechanisms to try to avoid this situation, but it still can't be completely prevented. We recommend carefully checking whether stickers have been scraped before receiving skins to avoid such losses.

If stickers weren't scraped before purchase but you received a skin with scraped stickers, please contact customer service within 7 days. We'll do our best to help you recover the loss.

What if the seller reverses the transaction?

In some cases, sellers may reverse the skin you purchased on Steam. Within 7 days after transaction completion, we'll continuously check whether the trade has been canceled. Once a seller initiates a reversal, the skin you purchased will be returned to the seller's Steam inventory, and correspondingly, the account balance you paid for the skin will be refunded to your account. As punishment, the seller will be permanently banned from WOW Skins.

We believe seller reversals cause serious losses to buyers and are actively developing measures to address seller trade cancellations. Please give us some time.

Can I reverse a transaction?

We strongly advise against this. Once you reverse a purchase, you won't receive the purchased skin, will lose the purchase balance, and your account will be permanently banned from WOW Skins.

Seller Guide

Can I sell skins for real money?

Yes! Unlike the Steam Community Market where you can only get Steam Wallet balance, on WOW Skins after selling skins, you can withdraw to a bank card or other withdrawal methods we support.

How do I become a seller?

Visit the "Sell skins" page — the system will inform you of the rules. You can then choose to bind your phone number so we can send skin sale and withdrawal notifications.

Before starting to sell, please ensure:

Trade link is set
Steam inventory privacy settings are "Public"
Account status is normal

How do I sell skins?

Selling Process:

List skins — Go to "Sell" page — Select skins to sell — Set price — Click "List"
Wait for buyers — skins immediately display on the market — You'll receive notification after buyer purchases
Accept sale and send skin — Confirm accepting offer in mobile authenticator — Transaction completes

After skins are transferred to the buyer, it takes 8 days for payment to reach your WOW Skins withdrawable balance. Within 7 days, payment will be temporarily frozen to avoid any possible cancellation risks.

Why does it take 8 days to withdraw proceeds?

This is due to Steam's "Trade Hold skins" mechanism, which allows trade cancellation during this period. This waiting period is to prevent fraud and protect both parties' security.

What is the seller fee?

WOW Skins charges 2% of the sale price as a platform fee, which is deducted when the skin is sold.

If fractional cents result, they're rounded up to the next cent. For example, a $0.03 skin will have a $0.01 fee.

How long until I receive cash?

After skins are transferred to the buyer, it takes 8 days for payment to reach your WOW Skins balance.

After it arrives, you can:

Purchase other skins on WOW Skins
Withdraw to bank card

Withdrawal arrival time:

Debit card: 2 business days or instant

Why can't I see my inventory?

WOW Skins crawls Steam inventory like a search engine. Sometimes crawling may have blind spots.

Solution: Install our browser extension (Chrome or Firefox) to make your skins display immediately.

Can I reverse a transaction?

We strongly advise against this. Once you reverse a sale, your account will be permanently banned from WOW Skins.

Deposits

What deposit methods are supported?

WOW Skins supports multiple deposit methods:

Common methods: Visa/Master Card/Google Pay/Apple Pay/American Express/Discover/Diners Club/SEPA/iDEAL/Bancontact/Multibanco/MBway/Blik/OPEN BANKING.

Note: Specific available methods depend on your country and region.

Which countries and regions support deposits?

Supported countries: Andorra, Austria, Australia, Belgium, Canada, Switzerland, Cyprus, Czech Republic, Germany, Denmark, Estonia, Spain, Finland, France, United Kingdom, Greece, Hong Kong SAR, Ireland, Iceland, Italy, Japan, South Korea, Liechtenstein, Lithuania, Luxembourg, Latvia, Monaco, Macao SAR, Malta, Netherlands, Norway, New Zealand, Portugal, Sweden, Singapore, Slovenia, Slovakia, San Marino, Taiwan, United States, United Arab Emirates, Bahrain, Guernsey, Israel, Isle of Man, Jersey, Poland, Qatar, Bosnia and Herzegovina, Bulgaria, Faroe Islands, Georgia, Indonesia, Kazakhstan, Montenegro, North Macedonia, Malaysia, Serbia, Saudi Arabia, Thailand, Turkey, Vietnam, Armenia, Azerbaijan, Belarus, Greenland, Kyrgyzstan, Kuwait, Moldova, Mongolia, Uzbekistan, Vatican City, Russia, Ukraine.

WOW Skins is committed to providing quality service to global players, but due to payment service provider capacity limitations or anti-fraud and anti-money laundering rules, available deposit methods may not be available in your region.

If you'd like us to support your country, please contact WOW Skins customer service at support@wowskins.market. WOW Skins continuously updates this list to add more supported countries and regions.

If you're located in Croatia, Hungary, Romania, or Oman, you may be unable to deposit due to our payment service provider not supporting these countries. If you're in these countries but have cards or bank accounts from other countries we support, you can also use them to deposit.

How do I deposit?

Deposit Steps:

Log into account
Click "Deposit" button
Select deposit amount
Select payment method
Complete payment
Balance automatically arrives

How long does deposit take to arrive?

Depends on payment method:

Credit/Debit Card: Instant
Bank Transfer: 1-2 business days

Are there deposit fees?

WOW Skins doesn't charge any deposit fees. Payment service providers charge service fees when you deposit — WOW Skins doesn't profit from service fees.

Are there deposit limits?

To protect transaction security and avoid potential fraud, WOW Skins has deposit amount limits. Typically:

Minimum deposit: $5
Maximum per transaction: $10,000
Daily maximum: $50,000
Weekly maximum: $100,000
Monthly maximum: $300,000

Note: WOW Skins may dynamically adjust deposit limits based on website operations, your region, and your behavior, so different users' deposit limits may vary. Abnormal behavior may result in lowered limits, while correspondingly, users with long-term normal usage will have increased limits.

Why did my deposit fail?

WOW Skins works with payment service providers and has multiple security and risk detection measures for deposits, which may cause payment failure.

Common issues and solutions:

Use cards supporting 3D Secure
Visa/Mastercard gift cards cannot be used
Too many failed deposit attempts may require additional verification or result in account ban
Deposit rejected by bank — contact bank to remove block
Risk assessment determined as fraud
Try other payment methods
Account restricted on WOW Skins

If you encounter deposit failure issues, please contact customer service to understand the reason.

What if deposit fails?

Deposit failure is usually due to payment timeout, insufficient card balance, or network issues.

Solution steps:

Check payment account balance
Confirm card isn't frozen
Try other payment methods
Contact customer service for help

Can I request a refund?

WOW Skins is committed to providing you with quality products and services. Normally, WOW Skins doesn't provide refund services.

If you have any questions or objections about your order, please contact us promptly to communicate. We'll do our best to serve you.

If you believe your bank account was fraudulently charged, please submit sufficient and complete evidence to us for appeal.

Please don't initiate any chargebacks - chargebacks will result in permanent account ban. We strongly recommend contacting customer service for proper handling before initiating chargebacks.

Withdrawals

How do I withdraw?

Go to "Withdraw" page
Enter withdrawal amount and withdrawal method
Enter your withdrawal bank card or account in the payment gateway
Confirm withdrawal in payment gateway
Wait for payment gateway and bank to process withdrawal

What is "withdrawable balance"?

You can only withdraw balance from net proceeds of skin sales.

Example:

■ You sold a skin worth $20

■ Deposited $10 via bank card

■ You can withdraw maximum $20 (from sales)

■ The deposited $10 can only be used to purchase skins

What withdrawal methods are supported?

WOW Skins currently only supports bank card withdrawals. You can withdraw your withdrawable balance to your debit card.

Which countries and regions support withdrawals?

Supported countries: Andorra, Austria, Australia, Belgium, Canada, Switzerland, Cyprus, Czech Republic, Germany, Denmark, Estonia, Spain, Finland, France, United Kingdom, Greece, Hong Kong SAR, Ireland, Iceland, Italy, Japan, South Korea, Liechtenstein, Lithuania, Luxembourg, Latvia, Monaco, Macao SAR, Malta, Netherlands, Norway, New Zealand, Portugal, Sweden, Singapore, Slovenia, Slovakia, San Marino, Taiwan, United States, United Arab Emirates, Bahrain, Guernsey, Israel, Isle of Man, Jersey, Poland, Qatar, Bosnia and Herzegovina, Bulgaria, Faroe Islands, Georgia, Indonesia, Kazakhstan, Montenegro, North Macedonia, Malaysia, Serbia, Saudi Arabia, Thailand, Turkey, Vietnam, Armenia, Azerbaijan, Belarus, Greenland, Kyrgyzstan, Kuwait, Moldova, Mongolia, Uzbekistan, Vatican City, Russia, Ukraine.

If you'd like us to support your country, please contact WOW Skins customer service at support@wowskins.market. WOW Skins continuously updates this list to add more supported countries and regions.

Which currencies are supported?

For specific supported currencies, please refer to WOW Skins' withdrawal page.

What is the minimum withdrawal amount?

Minimum withdrawal is $10.

What is the withdrawal limit?

Maximum per transaction: $5,000

Withdrawals per session: 2 times

Daily maximum withdrawal: $8,000

Weekly withdrawal times: 7 times

Weekly maximum withdrawal: $30,000

Monthly withdrawal times: 20 times

Monthly withdrawal limit: $80,000

WOW Skins may dynamically adjust withdrawal limits based on website operations, your region, and your behavior, so different users' withdrawal limits may vary. Abnormal behavior may result in lowered withdrawal limits or even closure of withdrawals, while correspondingly, users with long-term normal usage will have increased limits.

What are withdrawal fees?

WOW Skins doesn't charge any withdrawal fees. The service fees you see on the withdrawal page are charged by the payment service provider — WOW Skins doesn't profit from service fees.

How long does withdrawal take to arrive?

Normally, withdrawals to bank cards are instant, but sometimes banks temporarily hold funds for risk checks, which may require 1-2 additional business days to process.

Bank transfer hasn't arrived yet?

If your withdrawal hasn't arrived 3 business days after initiation, please try contacting your bank to learn more details. You can also contact our customer service — we'll be happy to serve you.

Why do withdrawals need review?

Withdrawal review is a necessary measure to protect all users' fund security.

Purpose of review:

Verify authenticity of withdrawal requests
Prevent fund loss after account theft
Detect and block suspicious fraudulent behavior
Ensure compliance with anti-money laundering regulations

Review duration:

Normally, review completes within 1-2 business days
Large withdrawals or first-time withdrawals may require longer
Suspicious activity may trigger manual review

How to expedite review:

Maintain good transaction history
Avoid frequent small withdrawals
Ensure account information is accurate and complete

We understand you want to receive funds quickly, but the review process is to protect the interests of all users including you. If review takes too long, please contact customer service to check progress.

Fees

What are the fees?

All fees are clear and transparent:

Selling fees: Platform fee: 2% (deducted at time of sale)
Buying fees: No fees
Deposit service fee: Deposit service fees are charged by payment service providers - see table below for rates
Withdrawal service fee: Withdrawal service fees are charged by withdrawal service providers - see table below for rates

Why charge fees?

WOW Skins doesn't profit from deposit and withdrawal service fees — all service fees are charged by payment service providers. WOW Skins only charges sellers listing skins a 2% service fee with no other hidden fees.

Seller service fee purposes:

Server maintenance and upgrades
Security system development
24/7 customer service team
Continuous platform feature improvements
Payment processing fees

Our commitment:

Maintain industry-lowest rates
All fees publicly transparent
No hidden charges

How are fees calculated?

Deposits:

Actual payment = Entered deposit amount × (1+3.5%) + $0.30
Actual arrival = Entered deposit amount
Example: Enter $100 deposit → fee 3.5% + $0.30 → you pay $103.80 → balance receives $100

Sales:

Actual income = Sale price × (1-2%)
Example: List $100 skin → fee 2% → after sale you receive $98

Withdrawals:

Arrival amount = Withdrawal amount × (1-2.9%)
Example: Enter $100 withdrawal → fee 2.9% → arrives $97.10

Technical Support

What if I encounter problems?

We provide 8/7 customer service support:

Contact methods:

Online chat: Bottom right corner of website
Email: support@wowskins.com
Hours: 9:00-18:00

Tip: When encountering issues, we recommend checking this FAQ first — 90% of common questions can be answered here.

Customer service response time?

Our online customer service responds on average within 30 minutes, and email inquiries are typically replied to within 24 hours. During peak periods there may be slight delays, but we guarantee timely responses to every user.

Which languages are supported?

Currently we support: English, Spanish, Portuguese, German, French. We're working hard to add more language versions so players worldwide can conveniently use WOW Skins.

What if the website is slow?

This may be due to your browser not having hardware acceleration enabled or network issues.

Solutions:

We recommend using Chrome (or Chromium-based browsers like Edge)
Ensure your network connection is stable and smooth
Ensure hardware acceleration is enabled: Settings → Advanced → System → Enable hardware acceleration

Can't enable desktop notifications?

You may be using Brave browser or a non-Chromium browser. Please use Chrome or Firefox.

How do I provide feedback or suggestions?

We highly value every user's opinion:

Feedback channels:

Online chat
Email feedback
Social media

Feedback content can include:

Feature suggestions
User experience
Discovered issues
Improvement suggestions

Thank you for your feedback:

Helps us improve our product
Quality feedback will be rewarded

I found a website vulnerability - can I get a reward?

Yes! We greatly appreciate users who responsibly disclose security vulnerabilities.

How to report vulnerabilities:

Send email to: support@wowskins.com
Describe the vulnerability type and location in detail
Provide reproduction steps (if possible)
Don't publicly disclose vulnerability details

Vulnerability bounty: Based on vulnerability severity and impact scope, we'll provide corresponding rewards:

Critical security vulnerabilities: $10,000+
Medium-risk vulnerabilities: $5,000
Minor issues: A carefully prepared gift from us

Please note:

Don't exploit vulnerabilities for any attacks or profit
Don't access others' accounts or data without permission
Malicious exploitation of vulnerabilities will result in account ban and legal action

We value every security researcher's contribution - your responsible disclosure helps us create a safer trading environment for all users.